Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day you call. Our technicians carry common motor parts and replacements on their trucks, allowing for immediate repairs in many situations. For more complex issues or specialty motors, we typically complete repairs within 24-48 hours. Emergency motor failures can be addressed with our 24/7 service, with average response times of 60 minutes.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure can result from several factors: age and wear (motors typically last 10-15 years), power surges from lightning or electrical issues, overheating from excessive use or lack of ventilation, stripped gears from forcing a stuck door, and lack of regular maintenance. Signs of impending motor failure include grinding noises, slow operation, intermittent function, and the door reversing unexpectedly. Regular maintenance can identify these issues before complete failure occurs.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations. We partner with several financing providers to offer plans that fit different budgets, including low-interest and deferred payment options. Many of our customers qualify for 0% APR financing for 12-18 months. During your free estimate, we'll discuss all available financing options and help you find the best solution for your situation.

Question 4

What is included in your 2-year warranty?

Accepted Answer

Our comprehensive 2-year warranty covers both parts and labor on all installations and repairs. If any component we install or repair fails within the warranty period due to defects or workmanship issues, we'll repair or replace it at no additional cost. This no-hassle warranty reflects our confidence in our work and commitment to customer satisfaction.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours. Double door installations take 4-6 hours. This includes removal of the old door, installation of the new door, opener setup, programming, and cleanup. We complete most installations in a single visit, so you'll have a fully functional new door by the end of the day.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All Garage Door Longwood technicians are fully licensed, bonded, and insured. We're also factory-trained by major manufacturers including LiftMaster and Chamberlain, and our team holds IDA (International Door Association) certification. This means you're protected and receiving service from highly qualified professionals.

Question 7

Do you provide free estimates?

Accepted Answer

Yes, we provide free, no-obligation estimates for all services. Our technician will assess your needs, explain all options, and provide transparent pricing before any work begins. There are no hidden fees or surprise charges. For emergency services, we'll provide pricing over the phone before dispatch.

Question 8

What brands of garage doors do you install?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and more. For openers, we specialize in LiftMaster, Chamberlain, and Genie products. We'll help you select the best brand and model for your specific needs, budget, and home style.

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